Delivery time:
UK - within two working days!
EU - two to three working days!
Outside EU about 10 days!

SHIPPING COSTS

Shipping costs
Regardless of the weight or number of products
   
DESTINATION SHIPMENT COSTS
   
United Kingdom
(Gibraltar. Channel Islands not included)
£ 5.95
Orders above £ 20.00 £ 3.95
Orders above £ 50.00 FREE shipment
Delivery time - 2 working days  
Ireland £ 11.95
Orders above £ 20.00 £ 9.95
Orders above £ 50.00 £ 5.95
Orders above £ 120.00 FREE shipment
Delivery time - 5-6 working days  
Austria £ 7.95
Orders above £ 20.00 £ 5.95
Orders above £ 50.00 £ 1.95
Orders above £ 80.00 FREE shipment
Delivery time - 2-3 working days  
Belgium £ 5.95
Orders above £ 20.00 £ 3.95
Orders above £ 50.00 FREE shipment
Delivery time - 1 werkdag  
Not at home often?
In the checkout you can easily find a 
PostNL pickup location.
Postnl

 
Bulgaria £ 23.95
Orders above £ 20.00 £ 21.95
Orders above £ 50.00 £ 17.95
Orders above £ 240.00 FREE shipment
Delivery time - 4-5 working days  
Croatie £ 27.95
Delivery time - 4-6 working days  
Czech Republic £ 7.95
Orders above £ 20.00 £ 5.95
Orders above £ 50.00 £ 1.95
Orders above £ 80.00 FREE shipment
Delivery time - 4-5 working days  
Denmark
(Greenland and Faeroe Islands not included)
£ 9.95
Orders above £ 20.00 £ 7.95
Orders above £ 50.00 £ 3.95
Orders above £ 100.00 FREE shipment
Delivery time - 4-5 working days  
Estonia £ 13.95
Orders above £ 20.00 £ 10.95
Orders above £ 50.00 £ 7.95
Orders above £ 140.00 FREE shipment
Delivery time - 4-5 working days  
Germany £ 5.95
Orders above £ 20.00 £ 3.95
Orders above £ 50.00 FREE shipment
Delivery time - 2 working days   
Niet vaak thuis?
Zoek een Hermes Paket Shop bij u in de buurt.
Gebruik uw naam. de naam en het adres 
van de Paketshop in het vak afleveradres.
Hermes Paketshop Finden 
 
Greece £ 27.95
Delivery time - 4-5 working days  
Finland £ 12.95
Orders above £ 20.00 £ 9.95
Orders above £ 50.00 £ 6.95
Orders above £ 130.00 FREE shipment
Delivery time - 4-5 working days  
France
(Andorra not included; Monaco and Corsica included)
£ 8.95
Orders above £ 20.00 £ 6.95
Orders above £ 50.00 £ 2.95
Orders above £ 90.00 FREE shipment
Delivery time - 2-3 working days  
Hungary £ 7.95
Orders above £ 20.00 £ 5.95
Orders above £ 50.00 £ 1.95
Orders above £ 80.00 FREE shipment
Delivery time - 4-5 working days  
Ireland £ 11.95
Orders above £ 20.00 £ 9.95
Orders above £ 50.00 £ 5.95
Orders above £ 120.00 FREE shipment
Delivery time - 5-6 working days  
Italy
(San Marino and Vatican City not included)
£ 8.95
Orders above £ 20.00 £ 6.95
Orders above £ 50.00 £ 2.95
Orders above £ 90.00 FREE shipment
Delivery time - 3-5 working days  
Latvia £ 13.95
Orders above £ 20.00 £ 11.95
Orders above £ 50.00 £ 7.95
Orders above £ 140.00 FREE shipment
Delivery time - 3-5 working days  
Lithuania £ 13.95
Orders above £ 20.00 £ 11.95
Orders above £ 50.00 £ 7.95
Orders above £ 140.00 FREE shipment
Delivery time - 3-5 working days  
Luxembourg £ 7.95
Orders above £ 20.00 £ 5.95
Orders above £ 50.00 £ 1.95
Orders above £ 80.00 FREE shipment
Delivery time - 1 working day   
The Netherlands £ 5.95
Orders above £ 20.00 £ 3.95
Orders above £ 50.00 FREE shipment
Delivery time - 1 working day  
Not at home often?
In the checkout you can easily find a 
PostNL pickup location.
Postnl
 
Poland £ 8.95
Orders above £ 20.00 £ 6.95
Orders above £ 50.00 £ 2.95
Orders above £ 90.00 FREE shipment
Delivery time - 3-5 working days  
Portugal
(Azores and Madeira included)
£ 9.95
Orders above £ 20.00 £ 7.95
Orders above £ 50.00 £ 3.95
Orders above £ 100.00 FREE shipment
Delivery time - 4-6 working days  
Romania £ 18.95
Orders above £ 20.00 £ 16.95
Orders above £ 50.00 £ 10.95
Orders above £ 190.00 FREE shipment
Delivery time - 4-6 working days  
Slovakia £ 8.95
Orders above £ 20.00 £ 6.95
Orders above £ 50.00 £ 2.95
Orders above £ 90.00 FREE shipment
Delivery time - 3-5 working days  
Slovenia £ 14.95
Orders above £ 20.00 £ 12.95
Orders above £ 50.00 £ 8.95
Orders above £ 150.00 FREE shipment
Delivery time - 4-6 working days  
Spain
(Balearic Islands included; Canary Islands not included)
£ 9.95
Orders above £ 20.00 £ 7.95
Orders above £ 50.00 £ 3.95
Orders above £ 100.00 FREE shipment
Delivery time - 4-5 working days  
Sweden £ 13.95
Orders above £ 20.00 £ 11.95
Orders above £ 50.00 £ 7.95
Orders above £ 140.00 FREE shipment
Delivery time - 3-5 working days  
Switzerland £ 27.95
Delivery time - 4-5 working days  

United Kingdom
(Gibraltar. Channel Islands not included)
£ 5.95
Orders above £ 20.00 £ 3.95
Orders above £ 50.00 FREE shipment
Delivery time - 2 working days  

When are Orders Shipped?

We automatically receive notice as soon as you have completed your order and payment on our website. We reserve 1 to 3 working days to process your order. In the unlikely event that an article is out of stock. delivery time will be expanded by 5 additional working days at most. In the event that an article cannot be shipped within 8 working days. you will receive immediate notice.

The summary below provides an indication of shipping durations in working days for a number of frequently submitted destinations.Shipping times are indications – not warranties. Parcels may be delayed unexpectedly in the Post. We have no influence over this. 

Important
We ask our customers for a telephone number for us to include on the parcels, which ensures that the shipment can be delivered if the delivery person is unable to find the address; such parcels are also delivered faster than parcels with no telephone number. If you do not wish to state a telephone number, then that is no problem for us. Please note, however, that additional shipping costs will have to be charged for reshipping the order in case the delivery is returned due to inability to locate the address. We trust you will understand we will do everything we can to provide proper guidance regarding the delivery.

Explanation of Shipping Costs
Shipping costs are composed of shipping costs. additional services and packaging costs. All shipments come with transport insurance as a matter of course. In case of loss, compensation varies between countries, but will never exceed 146 Euros.

Tracking and Tracing 
All shipments have a Track & Trace code available, which can be accessed only by you and by us through a secure Internet connection. After shipping, we will send you an E-mail containing this Track & Trace code. 

Parcels
Maximum weight for a single parcel is 31 kilos; shipments consisting of several articles weighing over 31 kilos will be divided across multiple parcels. You will not be charged any additional amount for this, of course. Separate articles weighing over 31 kilos can only be shipped as a pallet shipment. Please contact us for costs related to pallet shipments. 

Customs
Import directives vary between countries. There is a chance that on arrival in the destination country, your parcel may be subject to VAT or import duty. These costs must be borne by you. Unfortunately, we cannot influence this. Please contact your local customs authorities for information. 
Note: the above does not apply to EU member countries 

Returns and/or Complaints

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

For security reasons. unfortunately. food products cannot be returned. Should you receive your products in damaged condition, or products that do not meet the expected quality standards, then we request you notify us of these matters within 3 days of receipt. To this end, you should contact us. Depending on the nature of the problem. we will try to arrive at a solution by mutual consent.